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The UK's Independent Flow and Level Specialists - Full International Shipping

Terms & Conditions


Definitions: For the purpose of these terms and conditions, the following words and expressions shall have the following meaning: "The Seller" iCenta Controls Ltd. "The Buyer" such person, firm or company that buys or agrees to buy the Goods. "The Goods" such instruments, equipment and/or parts thereof as are sold by the Seller to the Buyer. Prices, Specifications and Delivery times are subject to change without notice. Unless otherwise agreed in writing by the Seller, Goods will be invoiced at the price set out in the Seller's published price list at the delivery date.

VAT: is excluded from published and quoted prices and will be added to invoices for Goods supplied in accordance with rates and legislation in force on the invoice date.

Carriage: Unless otherwise specified by special agreement which is confirmed in writing by the Seller, carriage on all deliveries will be added to the invoice at the rate applicable for the method used. Where the Buyer opts to arrange collection, the invoice date shall be the date of notification of availability of the Goods; the Seller reserves the right to charge the Buyer for all related costs and expenses (including, without limitation, storage and insurance) if the Goods are uncollected after 3 days.

Delivery: The Goods are at the risk of the Buyer from the time of delivery. Any dates specified by the Seller for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.

Terms: The Seller may at its absolute discretion require payment at such a date as it notifies to the Buyer in writing; otherwise, payment is due at the end of the month following the month of the invoice date. The Seller reserves the right to charge interest on overdue accounts at the rate of 4% per annum above RBS plc base lending rate from time to time on the outstanding balance accrued on a daily basis from the due date until full payment is received.

Cancellations: If the Buyer wishes to cancel an order more than 24 hours after receipt of order confirmation, then a cancellation fee totalling 25% of the order value will apply. In respect of made-to-order products that cannot be resold, the cancellation fee is 100% of order value.

(1) The Goods shall remain the sole and absolute property of the Seller as legal and equitable owner until such time as the Buyer shall have:
(a) paid the Seller for the Goods in full; and
(b) paid all other sums which are or which become due to the Seller from the Buyer on any account.
(2) The Buyer acknowledges that he is in possession of the Goods solely as a fiduciary for the Seller until payment is received pursuant to sub-clause (1) and shall insure the Goods against normal risks at his own expense. Until such time as the Buyer becomes the owner of the Goods, he will store them on his premises separately from his own goods or those of any other person and in a manner which makes them readily identifiable as the Goods of the Seller and shall not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods and shall maintain the Goods in a satisfactory condition. The Buyer may resell the Goods before ownership has passed to him solely on the following conditions:
(a) any sale shall be effected in the ordinary course of the Buyer's business at full value; and
(b) any such sale shall be a sale of the Seller's Goods on the Buyer's own behalf and the Buyer shall deal as principal when making such a sale.
(3) The Seller may for the purpose of recovery of its Goods enter upon any premises where they are stored or where they are reasonably thought to be stored and may repossess the same.
(4) The Buyer's right to possession of the Goods shall terminate immediately if:
(a) the Buyer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory), or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Buyer or notice of intention to appoint an administrator is given by the Buyer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the Buyer or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer; or
(b) the Buyer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or perform any of his/its obligations under these terms and conditions or any other contract between the Seller and the Buyer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Buyer ceases to trade; or
(c) the Buyer encumbers or in any way charges any of the Goods.
(5) The Buyer may resell such Goods on the basis that the entire proceeds of the sale are held in trust for the Seller and shall not be mingled with other monies or paid into an overdrawn bank account and shall be at all times identifiable as the Seller's monies. Before title to the Goods passes, the Buyer may incorporate such Goods in or together with any product manufactured by the Buyer in the course of his business provided adequate records to identify such Goods are kept; should such product be sold before full payment for the Goods has been made, title to such product shall pass but the Buyer shall be liable to account to the Seller for the proceeds of such sale limited to the invoice value of the Goods incorporated in to such product.

Warranty: The Seller warrants the Goods to be free from defects in workmanship or material under normal use and service for a period of one year from the invoice date and undertakes to repair or replace any parts which prove to be defective within that time or to repay the net invoice price at the Seller's option provided that the instruments have been returned (carriage paid) within the warrant period. This warranty does not apply if the label has been removed, or if the Goods have been abused, altered, used at ratings above or below the maximum specified or otherwise misused in any way. All technical advice, recommendations and services are based on technical data and information which the Seller believes to be reliable and are intended for use by persons having skill and knowledge of the business, at their own discretion.

Incorrect/damaged deliveries: The Seller shall not accept liability for excesses (for which the Buyer shall be invoiced by the Seller) which shall be invoiced to the Buyer) or shortages in quantity delivered or for damage to Goods unless notified within 7 days of delivery of the Goods to the Buyer, or for non-delivery of Goods unless notified within 7 days of the date when the Goods would in the ordinary course of events have been received.

Acceptance: All orders shall be subject to these terms and conditions. The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Seller which is not set out in these terms and conditions. Nothing in this condition shall exclude or limit the Seller's liability for fraudulent misrepresentation. Each order or acceptance of a quotation for Goods by the Buyer from the Seller shall be deemed to be an offer by the Buyer to buy Goods subject to these conditions. No order placed by the Buyer shall be deemed to be accepted by the Seller until a written acknowledgement of order (stating the quantity and description of the Goods to be sold) is issued by the Seller or (if earlier) the Seller delivers the Goods to the Buyer. No Waiver, alteration or modification of these terms and conditions shall be binding unless in writing and signed by an executive officer of the Seller. All orders are subject to written acceptance by the Seller.

Liability: The Seller's total liability to the Buyer under any circumstances including contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise in connection with the sale and purchase of the Goods shall not exceed the net invoice price for the Goods. Where the Buyer requires a higher degree of liability and insurance is obtainable for such cover, the Seller may meet written requests on the basis that the Buyer shall reimburse the Seller for the premiums involved and will comply with any requirements of the insurers in effecting cover; in no event will the Seller be liable for more than any amount received from the insurers. Nothing in this condition excludes or limits the liability of the Seller:
(a) for death or personal injury caused by the Seller's negligence; or
(b) under section 2(3), Consumer Protection Act 1987; or
(c) for any matter which it would be illegal for the Seller to exclude or attempt to exclude its liability; or
(d) for fraud or fraudulent misrepresentation.

Force Majeure: The Seller will not be liable to the Buyer for any loss or damaged caused directly or indirectly as a result of third party action or events beyond the reasonable control of the Seller preventing or delaying the supply of Goods or making such supply uneconomic; this includes (but is not limited to) accidents, failure of equipment, industrial action, riot, war, flood, storm, earthquake, fire Acts of God, raw material or labour shortages, increased market costs, governmental actions, national emergency, acts of terrorism, protests, explosion, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.

Legal Jurisdiction: The contract entered into between the Buyer and Seller shall be governed by the Laws of England and Wales and any claim arising from such contract shall be subject to determination by the courts of England and Wales.

General: If any provision of these terms and conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of these terms and conditions and the remainder of such provision shall continue in full force and effect.



Introduction to Privacy Policy
This Privacy Policy describes our current policies and practices with regard to Personal Data collected by us from you. The term "Personal Data" refers to information about you personally. Because of changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change we will (as soon as practicable) post the changes on our web site to notify you of the changes. We encourage you to check this page frequently.

Use of Personal Data
We will always abide by the Data Protection Act 1998. We will only process your Personal Data in order to provide our services to you. We process your Personal Data only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. When we ask you for Personal Data, we tell you the purposes for which we will process that data. These purposes include the following:

We may contact you occasionally to inform you of new services we will be providing, or events or information we think will be of interest to you.
We may send you regular updates by e-mail or by post on our seminars or related events.
We may use your Personal Data for marketing purposes and market research.
We may use your Personal Data internally to help us improve our services and to help resolve any problems.

Opt-out choice
If now or at any time in the future you decide that you do not wish to receive information from us and want to be removed from our standard mailing list, please e-mail us at or contact our Company Secretary on 0845 895 1020.

Cookies and Online Privacy Policy
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.

The list below describes the cookies we use on this site and what we use them for. Currently we operate an 'implied consent' policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or delete the cookies after visiting the site, or to browse the site using your browser's anonymous or 'private' usage setting.

First Party Cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name) so this information cannot be used to identify who you are.

You can find out more about Google's position on privacy as regards to its analytics service at

WordPress: Our websites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionalities on the site will be broken.

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allowing visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

We also use a record of your IP address with resolving services to help diagnose problems with our server and resolve problems that might affect your full use or enjoyment of our website. An IP address is a numeric code that identifies your computer, but not you the user, on a network or the Internet. You can find out more about their privacy policy at

Disclosure of your Personal Data
We do not share, sell or distribute your Personal Data with unrelated third parties, except under these limited circumstances:-

Personal Data may occasionally be transferred to third parties who act for us for further processing only in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented. For example, sometimes a third party may have access to your Personal Data in order to handle our mailings on our behalf.
We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or our website, to take precautions against legal liability, or in the event of our sale, merger, reorganisation, dissolution or similar event.
Where appropriate, before disclosing Personal Data to a third party, we require the third party by contract to take adequate precautions to protect that data.

Data Integrity and Security
We strive to maintain the reliability, accuracy, completeness and currency of Personal Data in our databases and to protect the privacy and security of our databases. We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.Our servers and our databases are protected by industry standard security technology, such as industry standard firewalls and password protection.The employees who have access to Personal Data have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we take all reasonable steps to prevent this from happening.

Data Access and Corrections
Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will disclose to you the Personal Data we hold about you. We will also correct, amend or delete any Personal Data that is inaccurate and notify any third party recipients of the necessary changes.If you wish to access or correct your Personal Data or if you have any questions about this Privacy Policy or concerns about the way we process your Personal Data, please write to our Company Secretary or e-mail us at We do not charge for complying with a correction request, however, for all other requests, we may charge a small fee to cover our costs. Requests to delete Personal Data are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.

Email Disclaimer
emails and the information that they contain may be confidential, legally privileged and protected by law. Access by the intended recipient only is authorised. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting, on any information contained in this e-mail is hereby excluded. If you are not the intended recipient, please notify the sender immediately and do not disclose the contents to any other person, use it for any purpose, or store or copy the information in any medium. Copyright in this email belongs to iCenta Controls Limited: the author also asserts the right to be identified as such and object to any misuse

iCenta controls Ltd. Registered in the UK liability of members is Limited
© 2016 iCenta controls Ltd

© iCenta 2017. Specialists in precision flow meters, level sensors, instrumentation & control.