Delivery, Returns & Product Warranty


Over the years iCenta has supplied goods globally with the knowledge and experience of our logistic partners.


All orders are subject to a carriage charge which is dependent upon the weight, dimensions and method used.
Our standard service for shipping is Economy, on occasion (we may use other services such as express where Economy is not available),
Express service is available, please discuss your needs with our team.


Price and lead time can be quoted for heavy or bulk items, please ask if you would like further details.

Arranging shipping yourself?

You may arrange collection in person or via courier, please contact us and provide the details (admin fees are applicable)

Incorrect/damaged deliveries:

In the event of incorrect or damaged deliveries, or any other issues with delivery we must be notified within 7 days of order receipt. 


Various certificates can be supplied free of charge, an admin charge may be applicable for others (i.e. Certificate of Origin, Chamber of Commerce etc.) Please discuss you documentation requirements with the team.

Warranty & Returns

Product warranty:

Products warranties of up to 3 years are available on selected products from the date of supply which is deemed as the invoice date. We will undertake to repair or replace any parts which prove to be defective within that time or to offer a credit/refund provided the instrument(s) have been returned (carriage paid) within the warranty period.

The product warranty will be invalidated if labels have been removed, the goods have been abused, altered, used at ratings above or below the maximum specified or otherwise misused in any way.

All flow meter products are shipped fully calibrated and ready for installation. To ensure optimum performance, we recommend that you recalibrate the instrumentation every 12 months.

Product Returns:

We accept returns up to 14 days after initial despatch.

If you have inspected the goods and they are not to your satisfaction we will provide you with a Returned Material Authorisation number via email or post, please send this form back with the returned items to the address detailed under “Contact Us“.

Should you wish to return your product please contact us on 01722 442 307 or